Calibrated trust
(The target zone)
Active distrust
(Ignoring the system)
Over-trust /
automation bias
(The danger zone)
Amount of trust in the AI system →
Calibrated trust
(The target zone)
Active distrust
(Ignoring the system)
Over-trust /
automation bias
(The danger zone)
Ability
Can the system actually perform the task?
Benevolence
Does the AI act in my interest without hidden motives?
Integrity
Is the process transparent and ethical?
Predictability
Does it make consistent judgments over time?