To get the most out of a project, a large return on investment, it is important to identify which parts of a process are worthwhile to automate. Find these and free up time that can instead add to more value-adding activities.
Here are a few concrete examples of problems that we solved with the help of system integration and a good dialogue with our customers.
Send order data to business systems
One of the most obvious examples is automating the entire flow of an e-commerce solution. Submitting orders to business systems is a clear example of this.
Other examples, when we are still talking about e-commerce, are to connect the system to services that count on taxes in North America or to link the e-commerce solution to a system that ensures that receipts and other important e-mails reach the customer and do not get caught in spam filters
Let customers subscribe and choose to become paying customers
More recently, SaaS (Software as a Service) has become an increasingly popular form of consumption and service. We subscribe to services at a low monthly cost instead of buying expensive software now and then.
For Flyttfagel's Laundry Time, we have built a flow that allows interested customers to find the service, create an account, evaluate the service, invite their members and activate a subscription entirely on their own. Easy for the customer, and easy for the supplier.
Reports and data
Collecting course evaluations and compiling them is a monotonous work that the Gothenburg Technical College wanted to automate.
We linked up the questionnaires that course participants completed
after completing the course with their CMS and then built automated
reports in PDF format that they can submit to the person who ordered the
course. As a bonus, the employees were given more time over to each
other and had to avoid the monotonous work of compiling everything on
their own each time. Classic win-win.